The Managed Cloud team is responsible for managing various Cloud platforms, Implementing Dedicated Customer Solution Platforms, day-to-day operational support, upgrading existing platforms, advising on solutions and delivering new platforms.
The team is responsible for all infrastructure, virtualization, computing,storage and backup solutions, both dedicated to private or public cloud.
We have plenty of challenging SLAs and KPIs to focus on across a wide range of customers often desiring different objectives and results
You will also look to onboard new customer solutions working closely with the delivery team and project managers to accept platforms into operations
Provide customer reports showing performance, constraints, improvements and recommendations




You will work collaboratively with a great team located across Europe and India.
Supporting an extremely eclectic mix of IT solutions as our portfolio of customers are wide-ranging.

Responsibilities
Primarily support existing virtualized, storage and backup settings
Dealing with all types of incidents, requests, and changes to ensure that Service Level Agreements with customers are adhered to.
Build and maintain robust working relationships with employees
Solid communication and interface skills with other functional areas
Maintain the CMDB
Document standards and procedures
Working with service

📌 Technical Consultant Gurugram (India)
🏢 Getronics
📍 India