LanceSoft Technologies is seeking a Senior Principal Consultant – Salesforce Business Analyst (Field Service Lightning – FSL) to drive business process optimization and digital transformation. This role involves requirement analysis, process improvements, functional design, and stakeholder collaboration to enhance Salesforce FSL implementations .
Key Responsibilities:
Analyze and document business requirements to relay them to technology teams.
Model business processes and identify opportunities for improvement.
Assess existing (as-is) vs. proposed (to-be) solutions , identifying risks, benefits, and impacts .
Write functional design documents, user stories, acceptance criteria, and use cases .
Support implementation, testing, training, and change management initiatives.
Build and maintain relationships with stakeholders, including mid-management and ground-level teams .
Facilitate requirement-gathering workshops and ensure alignment with business goals.

Minimum Qualifications & Skills:




Relevant experience in Business Analysis with a focus on Salesforce Field Service Lightning (FSL) .
Proficiency in Salesforce platform, including FSL, workflow automation, and CRM processes .
Solid analytical & problem-solving skills to translate business needs into solutions.
Experience in writing functional design documents & user stories for Agile projects.
Hands-on experience in complex software projects and Agile methodologies .
Excellent communication skills (verbal & written) to interact with stakeholders effectively.

Preferred Qualifications:
Strong stakeholder management skills with experience in handling multiple teams.
Ability to make independent decisions in a fast-paced workplace.
Confident presenter with the ability to communicate technical concepts to business users.

If you are an experienced Salesforce Business Analyst looking for a challenging role in a dynamic, fast-growing setting , apply now

📌 Salesforce Business Analyst Noida
🏢 Lancesoft India Private
📍 Noida