Job Purpose
Fault management for Multivendor Multi technology IP network
Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.
Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Accountabilities / Key Result Areas
Manage, troubleshoot & restore faults across multi-vendor multi technology IP networks
Able to understand the overlying services Voice, Data and other services and their architecture
Able to manage ISP and CORE IP network
Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience, Technical / Qualified Qualifications
Description
Technical skill evolution
Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP
Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.




Should have strong knowledge of IP Network Architecture with services
Excellent Communication and Coordination skills, confident and structured when dealing with conflict
Experience in managing major incidents with good understanding of business and service impact.
Demonstrate effective stakeholder engagement

Operational Skill
Able to handle multiple outages at same time with coordination with relevant stakeholders
Strong interpersonal & verbal communications with positive written skills.
Ability to manage shifts, Calm under pressure, Positive problem-solving techniques and Customer focused
Able to take responsibility and motivate team members in difficult or stressful situations

Digital DNA
Should identify automation opportunity and implement it.

Process enhancement
Should understand industry standard process and framework like ITIL & ISO.
Should be able to improve and implem

📌 Agm Ip Sme Pune
🏢 _VOIS
📍 Pune