Job Purpose
Monitoring and Incident Management (fix, Notification and Escalation) of the Production Setting
Monitoring of Systems and Applications within ICE Data Services production setting.
Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats.
Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery.
Open, and update production Incident tickets according to company standards.

Problem Management
Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned.
Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed.

System and Application Production Readiness
Work with other internal and external teams to expand and maintain operational run-books and other documentation.




Application and infrastructure availability checks and tasks at scheduled times.
Configuration of Monitoring Tools and alarms.

Deployment Management
Production deployments
Approve and execute production deployment tasks.

Miscellaneous
Participate in disaster recovery, business continuity and workplace recovery events (practice and real life).
Participate in continuous improvement programs, such as trend analysis of recurring issues.
Provide and report on performance metrics of the workplace.
Follow the Handover process documented to bring the next shift up to speed and highlight priority items or issues.

Responsibilities
Monitoring of systems and applications within the ICE Data services business.
Analyze and resolve the incidents within a stipulated timeline.
Perform deployments during the regular maintenance windows.
Closely work with Development & QA teams on root cause tasks.

Knowledge And Experience
IT based University

📌 Analyst Ii, Systems Operations Secunderabad (India)
🏢 ICE
📍 India