Job Purpose
Provides and maintains network connectivity services for ICE Mortgage Technology networks. Performs device configurations, internal operating system upgrades, and software upgrades and deploys network devices including (but not limited to) routers, switches, load balancers, and firewalls. Assists with troubleshooting circuit equipment and all other network issues. Monitors, responds, and provides resolution for all network problems and incident tickets. Utilizing case management system (CMS), documents status updates and problem resolutions.
Responsibilities
Network infrastructure support, maintenance, and management.
Follows documented network services processes and procedures; identifies gaps in processes or documentation and suggests improvements
Network infrastructure administration and support throughout the hardware lifecycle to include installation, patching, upgrades, and hardware refresh
Performs customer service duties and responds to customer requests as defined by management




Completes assignments in a timely manner with an acceptable level of quality
Troubleshoots network problems and recommends corrective procedures
Prepares activity reports as requested by management
Identifies prospects to improve workflow and creates supporting documentation for review by peers and management
Maintains network services documentation related to work area
Completes network change requests in accordance with service level agreements
Maintains network lab and equipment inventory
Performs other related duties as assigned

Knowledge And Experience
Bachelor's degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
5+ years of experience in a technical discipline or related field
Communicates ideas both verbally and in written form in a explicit, concise, and skilled manner
Knowledge of network technologies (e.g., routers, switches, load balancers, firewalls, n

📌 Network Analyst Ii Secunderabad (India)
🏢 ICE
📍 India