13 Aug
|
British Council
|
Noida
13 Aug
British Council
Noida
Main Accountabilities:
Leadership
Should be able pre-empt problems and identify solutions with logical analysis.
Should have a flair for achieving organisation goals and driving Continual Improvement projects
Service Delivery
Maintain Schedule Adherence, Work Force Management (Break management), Shift Management and Rotation as per the inputs provided by WFM/MIS supervisor
Take pre/post shifts with the team to ensure that process updates are shared successfully.
Acting as an information source and answering team questions, assigning E Mail Enquiries, following up and giving instructions as needed.
Working as a first level escalation point for the floor
Create SOP s/Maintain Knowledge articles/updates and share with team on a regular basis.
Get first hand training on the process or and other current updates and share the same with the team via channelized Knowledge
📌 Team Leader Noida
🏢 British Council
📍 Noida