Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.
Guidance on Escalation management
Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)
Provide support in diagnosing hardware and software issues and troubleshooting activities.
Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setup
Assist with backing up data and data archiving.
Troubleshoot hardware as well as software applications.
Maintains the functionality of computer systems.
Update hardware and software applications regularly/weekly.
Repair and Replace damaged equipment.
Managed and maintained records on stocks of equipment.
Tasked with planning and performing scheduled maintenance upgrades.
Skills and Qualifications:
Ability to anticipate, identify and resolve complex issues.
Demonstrated oral and written communication skills and ability to work cross functionally.
Demonstrated ability to multi-task, perform in a quick-paced setting & respond quickly to situational needs as they arise.
Positive Communication Skills