Role & responsibilities
MUST be handling CALLS / Conversations with either US / UK Clients or coordination with OnSite teams. (US Accent / Neutral UK Accent).
Responsibilities:
Manage and maintain the Clients Monitoring Systems for On-premises entities like Servers, Network endpoints and other Infrastructure
Monitoring and support experience on any one of the Cloud environments such as AWS, Azure or GCP
Hands on experience using monitoring tools such as Zabbix, Cloud Watch, Azure Monitor etc.
Preferred basic knowledge and experience on Cloud settings.
Alerts and events Management via monitoring tools like Solar Winds, Cacti, Azure Monitor, SCOM, Cisco UCS, Control Up, Citrix Director , Tripwire, LogRhythm, Dynatrace and Splunk.
Valuable knowledge on using ServiceNow for ticketing and Incident Management.
Incident Management & Triaging based on SOPs & documented procedures.
Critical & Major incident handling and management
Backup & DB jobs monitoring
Performance & availability monitoring
Escalation of incidents to Fisher L2 and other teams




Basic triage based on SOPs & Documented procedures.
Categorize critical levels for incidents and service requests
Participate in change management & Maintenance work
Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in network and system administration, particularly about Clients architecture and platforms.
Tier 1 Support for co-location, customer backup network and ISP services.
Participate in a 24x7 call-out rotation including Weekend support.
Montor the AD with Quest Active Directory Monitoring.
Patching Services
Support the patching activities required, including standard & emergency patching.
Use SCCM/Intune and Ivanti Patch/Vulnerability Management tools for patching.
Patching of servers and desktops may require troubleshooting (failure percentage) and the SLAs for troublesho

📌 Noc Engineer Secunderabad
🏢 Innova solutinos
📍 Secunderabad