Key Responsibilities:
Serve as the primary point of contact for clients using WhatsApp Business solutions.
Develop robust relationships with clients, understanding their business needs and ensuring they maximize the value of WhatsApp Business offerings.
Manage onboarding, implementation, and ongoing support for clients.
Collaborate with internal teams (sales, technical, product) to ensure smooth service delivery.
Monitor performance metrics and provide insights to improve client engagement and campaign effectiveness.
Address client queries, troubleshoot issues, and escalate when necessary.
Keep up with industry trends and updates to provide proactive solutions and recommendations.
Identify prospects to upsell or expand services based on client needs.
Ensure compliance with WhatsApp Business policies and best practices.

Requirements:
Bachelor's degree in Business, Marketing, Communications, or a related field.
2+ years of experience in client service management,

📌 Customer Success Gurugram
🏢 Netcore Cloud
📍 Gurugram