Key Responsibilities:
Serve as the primary point of contact for clients using WhatsApp Business
solutions.
Develop robust relationships with clients, understanding their business
needs and ensuring they maximize the value of WhatsApp Business offerings.
Manage onboarding, implementation, and ongoing support for clients.
Collaborate with internal teams (sales, technical, product) to ensure
smooth service delivery.
Monitor performance metrics and provide insights to improve client
engagement and campaign effectiveness.
Address client queries, troubleshoot issues, and escalate when necessary.
Keep up with industry trends and updates to provide proactive solutions and
recommendations.
Identify prospects to upsell or expand services based on client needs.
Ensure compliance with WhatsApp Business policies and best practices.
Requirements:
Bachelors degree in Business, Marketing, Communications, or a related
field.
2+ years of experience in client service management,

📌 Csm Cpaas Mumbai
🏢 Netcore Cloud
📍 Mumbai