Job Description

Job Description

As the ServiceNow Product Owner, you will be accountable for defining and executing the product vision, roadmap, and governance of the ServiceNow platform across the enterprise. You will act as the owner for platform strategy, ensuring that ServiceNow delivers measurable business value, supports standardized ITSM processes, and enables future-ready capabilities such as CSDM adoption and AI-driven automation.

You will work closely with business stakeholders, architecture teams, and delivery organizations to prioritize demand, rationalize customizations, and drive the platform towards out-of-the-box (OOTB) best practices. This role is critical in ensuring platform scalability, data integrity (CMDB), and seamless integration across the IT ecosystem.

Operating in a global and cross-functional setting, you will balance strategic vision with execution discipline—enabling innovation while ensuring governance, stability, and operational excellence.

How You Will Contribute And What You Will Learn
Define and own the ServiceNow product strategy,



and roadmap, ensuring alignment with enterprise digital and IT priorities
Drive demand prioritization and backlog management, optimizing delivery based on business value, risk, and strategic objectives
Champion adoption of out-of-the-box (OOTB) capabilities, reducing customization and minimizing technical debt
Establish and enforce platform governance, design standards, and architectural guardrails
Lead platform rationalization and standardization across ITSM, ITOM, and related service domains
Oversee end-to-end delivery of ServiceNow enhancements, releases, and platform capabilities
Act as the primary interface between business, IT, and delivery teams, ensuring alignment and execution clarity
Engage senior stakeholders to align priorities, drive decision-making, and articulate platform value
Drive continuous improvement using feedback, analytics, and usage insights
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📌 Servicenow Product Owner Bengaluru
🏢 NOKIA
📍 Bengaluru