Roles & Responsibilities
Tracking and addressing business requirements within required timeline
Bench management & Allocation
Day to day follow up and coordination with different teams (including business & support) to ensure timely flow of MIS
Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & Pivot Table Chart, Forms, If/else statements, data validation & Scenarios)
Prompt reporting and reply to mails
Time management and Proactive Approach
Conduct deep dive analysis to uncover trends
Assist reporting manager in designing of business reporting templates/dashboards etc. and automation of reporting requirement.
Assist in creation of reports as required by business and support teams.
Regular monitoring of budget vs actual and reporting of exceptions. Conducting variance analysis for the same for implementing corrective actions.
Contribute to the development of a corporate culture which encourages dialogue, support for individuals,
openness to new ideas and the ability of each individual in the organization to achieve qualified and personal fulfillment.
Acts as a point of escalation for all priority issues & provide effective solutions both within the team and for all external customers within the Business.
Support to the team's for execution of assigned tasks and behaviors within the billing process such that KPIs, and SLAs are always met and often exceeded
THE INDIVIDUAL
Excellent working knowledge of excel (mandatory)
Valuable Communication (Written & Verbal)
Valuable stakeholder management (onshore & offshore)
Ability to Design Dashboards on multiple platforms.
Ability to handle large datasets and proven ability to align data needs to business strategies.
Strong understanding of the data design and their relations to enable reporting and analytics