Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. As the leader of our Fleet Identity Verification team, you'll manage a team of Risk Managers who oversee investigators validating the identity and CARB compliance of assets from Relay Market Carriers. This is a unique prospect to drive innovation at the intersection of risk management, regulatory compliance, and automation—supplementing product teams where automation is yet to be launched or cannot be developed.
What makes this role exciting:
Lead a high-impact team within RPE that monitors fleet integrity and prevents unauthorized sub-brokering across Amazon's transportation network
Collaborate with product teams to build innovative solutions
Shape the future of fleet verification by developing processes, tools, and leadership talent that reduce waste & abuse while ensuring compliance
Drive automation and AI initiatives to scale fleet verification capabilities,
adapting to emerging business needs and launching programs with measurable impact
You'll work in a fast-paced environment where every day brings current challenges—from evolving regulatory requirements to emerging fraud patterns. If you're a strategic leader who thrives on building high-performing teams, driving operational excellence, and solving complex problems with data and technology, this role offers an unparalleled prospect to make your mark on Amazon's transportation future.
Key job responsibilities
1) Leadership & People Management
Lead, mentor, and develop a team of Risk Managers and investigators
Build management depth by providing guidance and mentorship to all levels of leadership
Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders
Drive succession planning and build a strong leadership pipeline
Build a strong culture