About Foundever:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our creative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a Senior QA Engineer to join our globally distributed team of AI evangelists to build reliable, scalable and secure GenAI-powered products. You will help us shape the future of CX by driving quality initiatives, strengthening QA processes and ensuring we deliver high-quality and reliable products to our users.

Job Summary:

The Senior Manager – L1 Support leads Foundever’s 24×7×365 Global Network Operations Center (NOC) — the first line of defense for Network, Telecom (voice / contact center), and Systems Infrastructure across a global Customer Experience footprint. This role owns end-to-end accountability for frontline event detection,



alert triage, ticket creation and routing, first-touch remediation, and timely escalation to L2 / L3 engineering pods, ensuring no event goes unactioned and no incident dwells unattended.

The incumbent runs a high-tempo, multi-shift operation built on disciplined ticket hygiene, robust escalation matrices, sharp communication, and continuous improvement of runbooks, KB articles, and event-correlation logic. Working in close partnership with the Senior Manager – Systems Operations, L2 / L3 engineering leads, and the Incident Management function, this leader is the operational heartbeat of Technical Operations — the role that decides whether the next P1 is caught in 60 seconds or 60 minutes.

Key Responsibilities:

Pillar 1 • Network L1 Operations
Monitor the global enterprise network estate (LAN, WAN, SD-WAN, wireless, firewalls, load balancers, MPLS / Internet circuits, AWS / Azure cloud links) on

📌 Senior Manager Hyderabad
🏢 Foundever
📍 Hyderabad