Key Responsibilities
Handle international outbound voice calls professionally for US customers.
Deliver high‑quality customer interactions while meeting defined quality and compliance standards.
Effectively negotiate and resolve customer queries or issues within agreed timelines.
Maintain accurate and complete documentation of customer interactions in internal systems.
Meet individual and team performance targets, including call quality, productivity, and adherence.
Follow all process guidelines, policies, and regulatory requirements.
Manage call volumes efficiently while maintaining a high level of customer satisfaction.
Work collaboratively with team members and escalate issues when required.
Demonstrate flexibility to handle a quick‑paced and demanding work environment.
Participate in training, feedback, and coaching sessions for continuous performance improvement.

Experience
Graduation is mandatory (no undergraduates).
Minimum 1 year of core International VOICE process experience (pure voice only).




Experience in International processes (Collections or Non‑Collections).
Backend, blended experience is not eligible.
Candidates must have all relevant experience documents from last 1 year of employment

Skills Required
Excellent verbal and written English communication skills.
Good negotiation skills.
Basic PC and system navigation knowledge.
Robust time management and organizational skills.
Ability to handle multiple tasks & maintaining accuracy.
Professional call etiquette with a customer‑centric approach

Perks and Benefits
Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
Career Growth Opportunities: Explicit pathways for professional development and advancement within the organization.
Captive Unit Advantage: Work in a stable, secure environment with long

📌 Outbound Calling For Us Customers Gurugram (India)
🏢 Encore Capital Group
📍 India