About Bruno:

Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. We’re growing rapid and need someone who can help shape the future of developer experience.

Background:

Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.

With a product now reaching hundreds of thousands of developers, it’s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.

We’re looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.

Requirements
About you:
2–5 years of experience in technical support, support engineering, QA, or software engineering




Strong troubleshooting and debugging skills
Comfortable working with APIs, HTTP requests, authentication, and developer tooling
Familiar with GitHub workflows including issues, pull requests, and discussions
Able to understand logs, error messages, and technical configurations
Strong written communication and customer-handling skills
Self-driven and comfortable working in a quick-moving, async environment
Experience with Jira or issue-tracking workflows
Understanding of Git, CI/CD, or local development settings

What you’ll do:
Provide technical support to users across GitHub, Discord, Zendesk, and other support channels
Engage with users to understand their problems deeply, use cases, and context.
Diagnose API, networking, environment, and configuration-related problems
Create high-quality Jira tickets with detailed research, clear problem statements, and context
Track issues through resolution and communica

📌 Community Support Engineer Bengaluru (India)
🏢 Bruno Software
📍 India