What You’ll Do (Key Responsibilities):

ServiceNow DevOps, Platform Development & AI-Enabled Automation
Develop, configure, enhance, and support ServiceNow catalog items, workflows, Flow Designer flows, business rules, script includes, notifications, SLAs, forms, and related platform components.
Support DevOps practices for ServiceNow releases, including update sets/application repository movement, deployment validation, release coordination, rollback planning, and setting readiness.
Build and maintain ATF smoke/regression test suites to improve release quality and reduce manual validation effort.
Support integrations using REST/SOAP APIs, IntegrationHub, MID Server basics, scripted REST APIs, inbound/outbound email actions, imports, and scheduled jobs.
Troubleshoot incidents, defects, integration failures, workflow issues, and platform errors; perform RCA and implement corrective and preventive actions.
Apply intermediate knowledge of ServiceNow AI capabilities to identify practical use cases for Predictive Intelligence, AI Search, Virtual Agent, Now Assist,



and Now Assist for Creator.
Assist in configuring or supporting AI-enabled use cases such as intelligent routing, duplicate/similar ticket suggestions, knowledge search improvement, virtual agent flows, and AI-assisted code or flow generation.
Collaborate with platform, security, IAM, product, and operations teams to ensure solutions are secure, auditable, supportable, and aligned to enterprise standards.
Create and maintain technical documentation, deployment notes, SOPs, runbooks, dashboards, and known error articles.
Monitor platform health indicators, scheduled jobs, integrations, and workflow execution to support service reliability and operational stability.

Required Qualifications
7+ years of hands-on ServiceNow development, configuration, administration, or DevOps experience supporting enterprise ServiceNow implementations.
Solid working knowledge of ServiceNow platform fun

📌 Sr Specialist Cybersecurity Bengaluru
🏢 At&T
📍 Bengaluru