Position: Cluster
Manager

Duration: Full time

Location: Mumbai and Other Locations - Pan India

About Ode Spa

Ode Spa is one of India’s leading wellness
and spa chains, known for offering rejuvenating treatments, exceptional
customer experiences, and a commitment to holistic well-being. With a growing
footprint across luxury hotels, malls, and standalone outlets, Ode Spa is
redefining wellness across the country.

Role Overview

We are looking for an energetic, hands-on,
and performance-driven Cluster Manager to oversee the
operations of multiple Ode Spa outlets in Mumbai from Wellness,
Beauty & Healthcare Industry. This role involves managing day-to-day
operations, team leadership, revenue optimization, service quality, and
customer satisfaction across all assigned locations.

Key Responsibilities
Lead and manage a cluster of spa outlets across Mumbai,
ensuring smooth operations and adherence to brand standards.
Monitor daily, weekly, and monthly performance metrics,
including sales, service quality, and customer feedback.




Drive revenue growth and profitability through effective
planning, team motivation, and marketing collaboration.
Supervise, coach, and support spa managers and therapists to
deliver best-in-class customer experiences.
Ensure compliance with SOPs, hygiene protocols, and brand
guidelines across all locations.
Coordinate with HR for recruitment, training, and performance
evaluations of staff within the cluster.
Liaise with mall management, hotel partners, and landlords to
ensure seamless business operations and maintain relationships.
Handle customer escalations, resolve operational challenges,
and implement service recovery processes when required.
Provide regular reports and updates to the Regional Head on
performance, initiatives, and issues.
Oversee inventory management and cost control across all
outlets in the cluster.

Why Join Ode Spa?
Work with a nationally recognized wellness brand.
Be part of a growing organizat

📌 Cluster Managers Mumbai
🏢 Masti Health And Beauty
📍 Mumbai