Description
The Lead Assistant Manager – Medical Record Retrieval is responsible for overseeing end-to-end US record retrieval operations, including authorization-based and subpoena-driven requests. This role ensures HIPAA-compliant execution, meets SLA and turnaround commitments, manages high-volume workflows, and leads retrieval teams to deliver timely, accurate, and defensible medical records for providers, attorneys, insurers, and third-party requestors. The role plays a key part in operational excellence, compliance integrity, and continuous process improvement.

Responsibilities
Key Responsibilities
Operations & Delivery Management
Manage end-to-end lifecycle of medical record retrieval, including:
Authorization-based requests
Subpoena-driven record retrieval
Ensure adherence to SLAs, turnaround times (TAT), and quality benchmarks
Proactively monitor queues, allocate workloads, and optimize resource utilization
Monitor queues, allocate workloads, and ensure optimal resource utilization
Handle escalations related to delays, denials,



or incomplete records
Drive backlog reduction and timely resolution of aging requests
Team Leadership
Lead, mentor, and manage a team of retrieval specialists and coordinators
Conduct performance reviews, training sessions, and skill development programs
Ensure team adherence to SOPs , compliance standards, and operational/company policies.
Support recent hire training and cross-skilling initiatives
Client & Stakeholder Coordination
Act as a point of escalation for client issues and ensure prompt resolution
Maintain robust relationships with stakeholders, clients, vendors, and third-party agencies.
Provide regular updates, status reporting and issue resolutions summaries.
Vendor Management & Provider Coordination
Liaise with US healthcare providers, hospitals, clinics, and third-party vendors
Track provider responses, timelines and follow ups for pending requests
Manage vendor SLAs (c

📌 Lead Assistant Manager – Record Retrieval Opeartions Noida
🏢 EXL
📍 Noida