Job Description: Regional Collections Manager – Telangana
Location: Hyderabad
Department: Collections
Position: Regional Collections Manager (RCM)
Reports To: Zonal / National Collections Head
Role Overview
The Regional Collections Manager will be responsible for leading and driving collection strategies across the state of Telangana. The role involves managing a large and diverse team of Collection Managers (CMs) and Area Collection Managers (ACMs), along with end-to-end oversight of collection agencies, vendor performance, and portfolio health.
The RCM will ensure solid process governance, improved recoveries, and adherence to organizational compliance standards while delivering on regional collection targets.
Key Responsibilities
Team Leadership & Performance Management
Lead, mentor, and manage a team of Collection Managers and Area Collection Managers across Telangana.
Conduct regular performance reviews, capability assessments, and provide necessary coaching to enhance team effectiveness.




Ensure alignment of team members to regional and organizational collection goals.
Drive productivity through planning, monitoring, and continuous improvement.
Portfolio Management
Oversee Secured / Unsecured / SME / Consumer Finance portfolios as per business allocation.
Monitor bucket-wise delinquency, flow rates, and recovery trends across the region.
Implement action plans for high-risk buckets and ensure timely resolution of critical cases.
Analyze portfolio trends, highlight risks, and recommend corrective actions.
Agency Management
Identify, onboard, and manage collection agencies, field executives, and vendors across Telangana.
Ensure agencies adhere to compliance, code of conduct, and operational guidelines.
Track agency performance through scorecards, KPIs, and regular performance reviews.
Resolve escalations, disputes, or operational bottlenecks impacting field execution.
Compliance, Governance & Audit
Ensure 100% adherence t

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