Performance Tracking
Track key KPIs — connect rates, containment, funnel conversion, retention, campaign outcomes — to spot process gaps and inefficiencies. Run root-cause analysis to find the real reason behind a drop or miss, not just the symptom.
Data Analysis & Storytelling
Turn complex campaign and operational data (using Excel/Google Sheets, SQL, and BI tools) into clear, straightforward narratives for non-technical stakeholders.
Strategic Recommendations
Suggest data-backed improvements to bot/flow logic, client retention, and go-to-market (GTM) strategy. Turn findings into explicit, prioritized actions teams can actually execute.
Stakeholder Management
Lead review calls with clients and internal leadership — presenting performance, trends, and optimization strategies clearly. Build clean, easy-to-follow decks and reports for senior audiences.
Reporting
Maintain accurate, repeatable reporting (SQL queries, templates, dashboards) and look for ways to automate manual work so insights come faster and more consistently.
Requirements
Education: MBA required.
An undergraduate degree in Business, Statistics, Economics, Computer Science, or a related quantitative field is preferred.
Experience: 2–4 years in a data, analytics, or business-analyst role — ideally in SaaS, Fintech, conversational AI, BPO/CX, or market research. Experience working with clients and presenting to senior stakeholders is preferred.
Technical Skills
Strong Excel/Google Sheets (pivots, lookups, basic modeling)
Hands-on experience with a BI tool (Power BI, Tableau, or similar)
Exceptional presentation skills and comfortable in creating client ready decks (PowerPoint)
Working knowledge of SQL for pulling and analyzing data
Soft Skills
Clear communication — able to simplify complex data for non-technical audiences
Strong problem-solving — you ask why before reporting what
Positive business sense and the ability to connect data to decisions
Ownership mindset, comfortable managing multi
📌 Business Insights Specialist Noida (India)
🏢 Rezo.AI
📍 India