Primary Responsibilities
Managing transaction processing, customer queries & tickets using ticketing system, email and messaging system.
Execution of TerraPay’s Business Operations & Technology Operations processes.
Monitoring of TerraPay’s system performance and associated reporting.
Analysis of operations systems and generating MIS reports for TerraPay’s system and business performance.
Forex & Liquidity Management across 30+ currencies for TerraPay’s liquidity requirements.
Shift based role – required to work across shifts with clients across the globe.
Additional Responsibilities
Collaboration with TerraPay’s Clients’ Operations teams on system and process improvement initiatives.
Cross-functional collaboration with Technology, Business Development, Compliance and Finance teams.
Mentoring of Associate level members.
Reporting to
Head of Business Operations
Experience
2+ years in Business Operations/ Customer Support preferably in FinTech/Financial Services domain