About CheQ

At CheQ, we’re turning the chaos of credit into a journey that’s transparent, rewarding, and even a little fun. With ₹80,000 Cr+ in lifetime payments, a growing tribe of users (30%+ using more than two products), and $16M raised from marquee investors, we’re rapid becoming India’s favorite way to go from credit-stressed to credit-smart.

Founded by ex-Flipkart leader Aditya Soni and backed by 3one4 Capital, Venture Highway, Ram Shriram, Lloyd Mathias and more, CheQ isn’t just another fintech, it’s a full-stack credit experience.

About the Role

Wisor is an AI-powered financial assistant within the CheQ ecosystem that helps users understand their credit cards, rewards, spends, and financial profile through conversational AI. We are looking for a Product Operations Associate to own data quality, evaluation operations, and production monitoring processes that directly impact the accuracy and reliability of the product.

Key Responsibilities

Data Annotation & Quality Operations
Review, annotate, and validate large-scale datasets including transaction data,



merchant mappings, category classifications, and production logs.
Improve merchant and category annotation accuracy through continuous audits and corrections.
Create, maintain, and expand golden datasets for model training, benchmarking, and evaluation.
Identify data quality gaps and collaborate with Product, Data Science, and Engineering teams to resolve them.

AI Evaluation & Benchmarking
Own manual evaluation of AI responses across different components of the Wisor response pipeline.
Benchmark model outputs and track quality metrics over time.
Conduct regular audits of user interactions to identify hallucinations, inaccuracies, and poor user experiences.
Review and analyze all 1-star rated user interactions and support RCA creation.

Production Monitoring & RCA Support
Monitor production logs and user feedback to proactively identify issues.
Support incident investigations and root cause

📌 Product Operations Associate Bengaluru
🏢 Cheq Digital
📍 Bengaluru