We are seeking a Technical Support Engineer with a minimum of 3 years of relevant experience to deliver high-quality technical assistance to our clients. This is an end-to-end support role covering the complete ticket lifecycle—from issue logging to final resolution. The role requires alignment with UK business hours .
Key Responsibilities
Own customer-reported technical issues from ticket creation to final resolution
Communicate with clients clearly, professionally, and with precision
Research, diagnose, troubleshoot, and resolve system and application issues
Follow standard operating procedures for timely escalation to internal teams
Ask targeted diagnostic questions to identify root causes quickly
Provide prompt, accurate, and actionable feedback to customers
Prepare accurate and timely technical reports
Document technical knowledge through notes, FAQs, and manuals
Build and maintain skilled, team-oriented relationships with clients
Technical Skill Requirements
Working knowledge of:
Frontend technologies
Backend systems
Databases and queries
APIs and integrations
Strong understanding of ticketing systems and support workflows
Candidate Profile
Minimum 3+ years of experience in technical support
Basic knowledge of a programming language (e.g., Python, Java).
. Familiarity with API testing tools (e.g., Postman).
. Basic SQL knowledge.
. Knowledge of Excel.
Experience working in a product-based company (preferred).
Robust verbal and written communication skills
Proven ability to demonstrate ownership, accountability, and problem-solving
Structured approach to troubleshooting and documentation
Ability to perform under SLA-driven environments
High client-orientation with a solution-focused mindset
Work Schedule
Shift Timing: 1:30 PM IST to 10:30 PM IST
Alignment: UK business hours
📌 Tech Support Engineer Bengaluru
🏢 Mantras2Success
📍 Bengaluru
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