Job Title: Digital Process Co-Ordinator (AI & Automation)

Department: MIS / Digital Transformation
Location: Kolkata (Head Office)
Experience: 1–3 Years

Role Objective

The Digital Process Co-Ordinator (AI & Automation) will be responsible for identifying, simplifying, and improving business processes using digital tools, AI, and automation. This role acts as a bridge between Sales, Product, Marketing, Operations, and IT to reduce manual dependency, improve response time, and enable smarter, faster decision-making across the organization.

The role focuses on practical AI adoption, internal enablement, and measurable productivity improvements rather than pure research or heavy engineering.

Key Responsibilities
Observe and understand day-to-day workflows across Sales, MIS, Accounts, HR, Operations, Marketing, and Support.
Map existing processes and identify repetitive, manual, delayed, dependency-heavy, or decision-intensive tasks.
Propose simplified, scalable, and automation-ready process improvements using digital tools and AI.




Identify and develop practical AI use cases such as, AI chatbots & internal knowledge assistants, Generative AI for drafting, summarization, and response acceleration, Decision trees and AI-assisted workflows
Demonstrate hands-on experience with Generative AI and LLMs (e.g., OpenAI, Google Gemini, Anthropic, Meta LLaMA).
Design, test, and refine AI prompts, agents, and workflows aligned with business needs.
Build lightweight automations using no-code / low-code platforms (Zapier, Zoho Flow, Google Apps Script, workflow tools).
Build and maintain a centralized Prompt & Use-Case Library, categorized by department and business function.
Work closely with Product and Technical teams to convert product knowledge into structured, AI-readable formats.
Support Sales teams by enabling faster access to application, product, and process knowledge.
Coordinate with Marketing and IT for documentation, data availability, and tool i

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