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About TMF Group
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
TMF India is a Excellent Place to Work, ISO & ISAE certified organization.
Discover the Role
The Associate – Digital Platform Support is responsible for ensuring smooth day-to-day operations of Digital HRP tools and related applications. The role focuses on incident management, issue resolution,
and application stability while following ITIL and TMF best practices. The associate works closely with vendors and internal IT teams to provide high-quality global support. This position also contributes to documentation, knowledge sharing, and continuous service improvement.
Key Responsibilities
Application & Operational Support
Provide day-to-day application support across business, technical, and operational domains for Digital HRP tools and related platforms
Ensure secure application performance and minimize disruptions to business operations
Monitor application health, system alerts, and operational dashboards to proactively identify risks
Incident, Problem & Request Management
Log, track, and manage incidents, service requests, and issues within defined SLAs
Perform root cause analysis for recurring issues and contribute to long-term resolution strategies
Escalate complex or critical issues ap
📌 Associate Digital Platform Support Pune
🏢 TMF
📍 Pune
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