Position Summary

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring seamless functioning across departments. The role acts as the primary point of contact for guests, manages escalations, supervises on-duty teams, and maintains service, safety, and operational standards in the absence of senior leadership.

Key Responsibilities

Guest Services & Experience
Act as the primary contact for guest concerns, escalations, and service recovery
Manage VIP arrivals, long-stay guests, and special requests
Monitor daily guest feedback and ensure service satisfaction.
Maintain a visible presence in lobby and public areas during peak periods

Operational Supervision
Oversee front office functions including front desk, concierge, bell desk, transportation, and telephones
Coordinate with Housekeeping, Engineering, F&B;, Security, and other departments
Conduct lobby checks, room inspections, and safety rounds
Ensure smooth check-in, check-out, room allocation, and billing accuracy

Crisis Management & Safety




Lead emergency response during the shift
Handle fire alarms, medical incidents, guest disturbances, and security issues
Ensure compliance with safety, security, and emergency procedures
Maintain incident logs and escalate issues to senior management

Leadership & Staff Management
Supervise front office associates and shift leaders
Conduct shift briefings and allocate duties
Ensure grooming standards, SOP adherence, and smooth shift handovers

Financial, Quality & Reporting
Oversee cash handling, billing disputes, refunds, and credit approvals
Support room revenue initiatives including upgrades and upselling
Monitor overbooking, walk-ins, and reservation challenges
Inspect rooms, lobby areas, and guest facilities for quality compliance
Prepare daily Duty Manager reports with incidents and operational notes

Requirements
Qualifications & Experience
Degree or Diploma in Hotel Management
3–6 years of experien

📌 Duty Manager – Hotel Operations Ramanagara
🏢 KAWEN MANPOWER
📍 Ramanagara