Team Lead – BPO ( Inbound Voice Process)

Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)

Location: Infopark, Kakkanad, Kochi

Shift: Night Shift (Monday–Friday)

Salary: Up to ₹8 LPA

Education: Bachelor's Degree Mandatory

Responsibilities
Monitor daily call performance, quality, and productivity of the team
Ensure SLA, KPI, and client targets are consistently achieved
Conduct regular coaching sessions, call audits, and performance reviews
Handle customer escalations and critical cases effectively
Monitor and control shrinkage and attrition levels
Prepare daily and weekly team performance reports
Maintain high customer satisfaction and service quality standards

Requirements
Minimum 5 years of experience in any BPO Inbound Voice




Minimum 2 years of proven experience managing a customer service team
Inbound call or chat experience is mandatory
Strong knowledge of shrinkage and attrition management
Excellent leadership, communication, and problem-solving skills

Perks
Cab Service Provided – Secure and convenient transportation for employees.
Fixed Weekends Off – Enjoy Saturday & Sunday off for better work–life balance.
Positive Work Culture – Supportive and employee-friendly workplace.
Annual Salary Hike – Performance-based salary increments every year.
Performance Bonus – Additional incentives based on company and individual performance.
Job Security – Stable and long-term career chance.

📌 Team Lead – Bpo Kerala
🏢 advenxa
📍 Kerala