Monitor the
calls of each advisor and provide immediate feedback to them in case of
critical errors and non-critical errors
Determine
whether the agents maintain a pre-determined and acceptable level of contact
handling through monitoring and test contact evaluation.
Report
contacts handling performance and statistics through monitoring and test
contact evaluation. Also share daily, weekly, and monthly reports submitted to
the Quality Assurance Supervisor.
Will be
responsible to meet Quality related service level monthly.
Randomly
monitor calls to ensure Client/company standards are maintained.
Need to
manage BAU, Business intelligence audit and other compliance audits as per
business requirement.
Provide
regular feedback to team Members regarding the performance of the team and any
issue that needs escalation.
To work
together as a team and achieve the targets set by clients.
Need to be adaptable and motivate the team at
regular intervals.
Requirements
Minimum
experience of 6 months as Quality Analyst
Customer
Service
Good
analytical skills
Must be
very positive with data representation
Good
analytical skills
Ability to do multi-task
Ability to work well in and promote a team environment
People Management skills
Positive communication skills are required.
Benefits
Medical Insurance of 5 lacs
Accidental Insurance of 10 lacs
Subsidized Food