Client Relationship Management
Serve
as the primary point of contact for key clients, ensuring long-term
satisfaction and retention.
Build
and maintain solid, trust-based relationships with client stakeholders,
including technical and business teams.
Understand
clients' business goals, technical requirements, and challenges to
recommend appropriate solutions.

Account Growth & Strategy
Identify
prospects for upselling, cross selling, and current solution adoption
within existing accounts.
Develop
and execute strategic account plans to meet revenue and growth targets.
Conduct
periodic business reviews with clients to ensure continuous value
delivery.

Project Coordination & Delivery Oversight
Collaborate
closely with internal engineering, product, and delivery teams to ensure
successful project execution.
Translate
client needs into actionable technical requirements for development teams.
Monitor
project progress, address issues proactively, and ensure timely delivery
of milestones.

Technical Understanding
Leverage




software development knowledge to engage in technical discussions with
clients and internal teams.
Provide
insights on feasibility, timelines, technology stacks, and solution
architectures when required.
Act
as a bridge between technical and non‑technical stakeholders.

Issue Resolution & Support
Handle
escalations efficiently and ensure quick resolution of client concerns.
Provide
ongoing post‑delivery support and ensure continuous alignment with client
expectations.

Requirements
Technical Skills
Bachelor’s/Master’s
degree in Computer Science, IT, Engineering, or related field.
Minimum 5 years of experience in software development or technical account
management roles.
Solid
understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile
apps), and agile methodologies.
Ability
to translate complex technical concepts into understandable business
language.

Soft Skills
Excellent
communication and presentati

📌 Key Account Manager Pune
🏢 nCircle Tech
📍 Pune