The Customer Success Executive will support customer adoption, engagement, and value realisation of the Flacon Dive SaaS platform. This is a hands-on, execution-focused role suited for a junior skilled in a fast-paced environment.

The role requires working closely with customers to track usage, understand behaviour, and improve adoption through regular interactions and data-driven insights. You will collaborate with delivery and product teams and act as a quality advocate, contributing to continuous improvement of both service delivery and the product.

Core Objectives of the Role
Increase usage and adoption of the Flacon Dive platform.
Support customers in achieving measurable outcomes through the product
Use data and customer feedback to improve service quality and product experience
Build solid foundational skills in SaaS customer success and analytics

Key Responsibilities
Customer Engagement & Support
Conduct regular customer connects (check-ins, follow-ups, adoption reviews) under guidance from
senior team members.




Support customers during post-onboarding to ensure smooth usage of the platform.
Respond to customer queries related to usage, features, and basic troubleshooting.
Maintain accurate records of customer interactions, action items, and outcomes.
Product Adoption & Usage Tracking
Monitor customer usage data to track logins, feature usage, and engagement trends.
Identify early signs of low adoption or disengagement and escalate appropriately.
Assist in executing adoption initiatives such as walkthroughs, training sessions, and feature enablement.
Support the creation and maintenance of adoption play books, FAQs, and usage guides.
Data & Behavioural Analysis (Foundational Level)
Work with dashboards and reports to analyse basic customer behaviour and usage patterns.
Prepare easy reports and summaries for internal review and customer discussions.
Learn to translate data insights into clear observations an

📌 Customer Success Hyderabad (India)
🏢 Lognormal Analytics
📍 India