Amex GBT is a place where colleagues find inspiration in travel as a force for valuable and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued.

What You'll Do
Provide Level 2 technical support for Amex GBT travel booking, customer service for travel inquiries, and corporate applications
Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and addressing blocking issues
Respond to critical incidents (P1/P2) within defined SLAs
Participate in incident bridges, triage, and service disruption communications
Monitor global ticket queues for SLA compliance and metrics tracking.Troubleshoot application issues and configuration problems with minimal initial information
Conduct root cause analysis and problem management to prevent recurrence
Document issues and resolutions in knowledge articles for team reference
Communicate issue status and resolution timelines to stakeholders.



Report production impacts to leadership
Collaborate with incident management, SRE (Site Reliability Engineering), infrastructure, network, and product teams in triage sessions
Participate in product transitions to support operations.Collaborate across regions to share knowledge and upskill colleagues
Ensure all work reflects alignment to Amex GBT policies, procedures, and processes

What We're Looking For
Must have a bachelor’s degree or equivalent experience. Bachelor's degree in computer science, IT, or equivalent.
4+ years of experience in corporate travel operations, with a solid grasp of booking, ticketing and reservation workflows
Proven Level 2 technical application support experience ideally within a business travel, GDS, or travel technology company or similar.
Experience with Amex GBT applications and processes is a plus
Hands-on experience with GDS platforms (Sabre, Apollo, Gali

📌 Technical Support Analyst Gurugram
🏢 Amex
📍 Gurugram