Description
Technical Hands-on:
Hands on exposure to Windows Desktop & Knowledge of Windows Server OS Desired
Deeper Knowledge of Active Directory, SCCM, Intune, Office 365, VPN, Firewalls, Network LAN / WAN & Network Protocols.
Handle escalated support tickets from L1 engineers and ensure timely resolution
Security Patching / Update Management
Install, configure, and maintain operating systems, applications, drivers & Print Setup.
Familiarity with Cloud, On Prem , SaaS & VM Ware
Troubleshoot and resolve complex hardware/software issues on desktops, laptops, and peripherals

Attributes:
Excellent problem-solving and communication skills
Solid Exposure in to Stake Holder Management & Engagement across Diverse Levels.
Advanced Troubleshooting: Resolve complex hardware, software, and network issues that L1 and L2 teams escalate.
Root Cause Analysis: Investigate recurring problems and implement permanent fixes, often involving scripting or system changes.
Collaboration: Work closely with Network Ops, development, database,



and infrastructure teams to resolve deep technical issues.
System Optimization: Analyse performance logs and trends to suggest architectural improvements or deploy patches.
Mentorship: Guide L1 and L2 engineers, especially during high-priority incidents or deployments.

Process & Compliance:
Exposure towards Executing Small / Mid Scale IT Infra Projects.
Inventory Management -Exposure to Hardware Assets, Software Assets & Licence Management
Exposure to IT Compliance Management / Audits
Ability to Collaborate with larger Functional teams spread across Nation / Global
Fundamental Knowledge of ITSM Process and compliance
Proven Track record in to Budgeting ,Vendor Mgmt. & Invoice Mgmt.
Fundamental Knowledge of Project and Service Delivery Management
Major Incident Management
Maintain documentation (SOPs) of issues, resolutions, and support procedures

Responsibilities
Technical Hands-on:
Hands on exposure t

📌 Assistant Manager Chennai
🏢 Legrand
📍 Chennai