CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores
Your Impact:
Validate technology design, software releases, current Cisco technology solutions for projects/accounts to accelerate customer outcomes
Build customer simulations in test labs to resolve/validate sophisticated problems& compatibility issues
Understanding of product level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios.
Write effective test cases and /or scripts based on customer test workplace and requirements.
Raise defects, liaison with Dev engineers and drive issues resolution.
Review test plans and design changes related to area of responsibility.
Apply field concepts to system tests. Have a working knowledge of customer deployments and able to map it to the feature
Tackle complex, multi-functional issues that cross many technologies in Core and Edge networking
Build traffic profiles with 3rd party test tools such as Ixia or Spirent.
Build and deliver customer collateral, portals, documentation and knowledge transfer
Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Skilled Services’ strategies and goals
Play the role of an individual contributor
Cisco SD-WAN & Cisco SDA Network Engineer
What You'll Do:
Validate technology designs, software releases, and new Cisco networking solutions for projects/accounts to accelerate customer outcomes.
Deploy, configure, validate, and troubleshoot Cisco SD-WAN solutions, including vManage, vSmart, vBond, Cisco Catalyst SD-WAN Edge platfo