The Service Coordinator will be responsible for the end-to-end management of client enquiries related to ship navigation and communication equipment. This includes coordinating with vendors, preparing client proposals, monitoring job execution, and ensuring proper documentation and billing. The role requires interaction with clients and internal teams, making it essential for the candidate to have a sound understanding of marine technical equipment and effective communication skills.

Key Responsibilities
Enquiry Handling
Understand the nature and technical scope of each enquiry.
Forward enquiries to relevant vendors and gather quotations.
Evaluate vendor quotes and apply suitable mark-up.
Prepare and send proposals to clients.
Client Interaction & Order Follow-Up
Follow up on submitted proposals with clients.
Communicate via phone, email, or MS Teams to address client queries.
Work towards converting proposals into confirmed service orders.
Job Execution Coordination
Upon confirmation, share agent/delivery information with vendors.




Track the execution of the service job.
Ensure timely receipt of service/job completion reports from vendors.
Billing & Documentation
Create re-billing files based on service reports.
Coordinate with the accounts department for invoice processing.
Internal Team Coordination
Monitor and manage incoming enquiries.
Analyze and distribute enquiries among team members.
Ensure timely response and smooth service execution.

Qualifications
Educational Qualification : Diploma in Electronics / Communication / Marine Engineering or equivalent.
Skilled Experience : Minimum 2 years of experience in the shipping or marine services industry.
Industry Background : Preferably from NAVCOM (Navigation & Communication) services.

Requirements
Basic understanding of marine navigation and communication systems.
Familiarity with vendor coordination, proposal drafting, and job execution tracking.

📌 Service Co Ordinator Chennai
🏢 Station Satcom
📍 Chennai