Academic Counsellor / Student Counsellor (On-Site) — Indore

Role overview

We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an In office role open only to candidates based in Indore or willing to relocate to Indore.

Key responsibilities
Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics,



and share MIS reports with management.
Service and retention: Address student queries, escalate issues, and ensure a smooth onboarding experience.
Front-desk support: Greet walk-ins, manage basic documentation, and coordinate with faculty/operations.

Must-have requirements
Location: Based in Indore or ready to relocate to Indore before joining.
Availability: Comfortable with 6-day academic schedules and peak-hour calling.
Communication: Transparent, empathetic speaking skills with a student-first approach.

Qualifications
Bachelor’s degree preferred.
1–3 years of experience in counselling/admissions/inside sales/telecalling. Strong freshers may apply.
Experience in educational institutes or training centers is an advantage.

Skills
Solid Hindi; working English proficiency.
Confident phone etiquette, objection handling, and follow-up discipline.
Basic MS Office/Google Sheets; famil

📌 Student Councelling Indore
🏢 TalentMark Academy Placement Department
📍 Indore