Job Summary:

Maintain and support internet-based enterprise level supply chain applications.

Essential Functions:
Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues.
Communicate with Network Operations to identify and solve software issues.
Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business.
Interact with client services, professional services, and other groups for troubleshooting efforts.
Be proactive and inquisitive with a explicit focus on problem solving.
Must have flexibility with work hours and be able to provide on-demand support as required.
Must be ready to be On Call 24X7 on a rotational basis.
Document findings, including new defects in products and work with the Production Support team to create knowledgebase articles.
70% Support and 30% Development.
Develop code, scripts, extracts and other artifacts required to solve other complex technical issues.

Other Duties and Responsibilities:

As determined by manager.





Required Software Qualifications:

Operating System: Windows, Linux

Language: Java J2EE technologies: JDK1.4, J2EE, Servlets2.3, JSP1.2, EJB2.0, AJAX Java EE Servers: JBoss

Framework: Struts

Middle Tier: EJB, Webservices

Internet technologies: Style sheets, XML, SAX & DOM API’s

Tools: J profiler, LoadRunner

Misc.: SQL Skills, Shell Scripting, PL SQL
Must have solid written and verbal communication skills
Must be able to communicate technical issues clearly to individuals with various levels of technical understanding
Must have strong interpersonal skills when working with non-technical individuals, including customers

Education:

BS Degree in Engineering MS Degree a plus

Experience:

Experience supporting high performance, highly scalable OLTP systems.

Other Qualifications:

Ability to make positive judgment decisions, SelfMotivated, Self-Confident, desire to learn

📌 Mid/sr Production Support Engineer Pune
🏢 One Network Enterprises
📍 Pune