Title: International Voice Process Representative

Location: Vikhroli, Mumbai (Work From Office)

Job Type: Full-Time

Industry: BPO / Customer Support / International Voice Process

Summary:

We are seeking International Voice Process Representatives for a top multinational company in Mumbai. This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment. The role involves handling international voice interactions, delivering high-quality customer support, and working in night shifts with pick-and-drop cab facilities provided. High-performing candidates may be absorbed into the client payroll based on performance and business requirements.

Key Responsibilities:
Handle inbound and outbound voice calls with international customers
Provide accurate, skilled, and timely responses to customer queries
Maintain solid customer relationships with a customer-oriented approach
Ensure high service quality and customer satisfaction
Adhere to defined process guidelines and performance standards
Work in a 5-day rotational work schedule





Requirements
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Experience:
0.7 to 5 years of experience in the voice domain

Education:
Graduate (mandatory)

Language Requirement:
Excellent verbal and written communication skills in English

Other Requirements:
Strong interpersonal and customer-handling skills
Willingness to work in night shifts
Immediate joiners required
Ability to work in a fast-paced BPO workplace

Additional Details:
5-day rotational work week
Structured training and continuous support provided
Contractual role with the possibility of extension or permanent absorption
Potential for absorption into client payroll based on performance and business needs
Opportunity to work with a globally respected brand

Benefits
CTC: Up to ₹40,000 per month
Laptop and other required assets provided by the company
Provident Fund (PF)
Two-way cab facility (Pick & Drop)

Other Details Regarding Th

📌 International Voice Process Graduate Navi Mumbai
🏢 2COMs
📍 Mumbai