The Operations Manager at Akasa Coworking will be responsible for overseeing the smooth functioning of day-to-day operations across centers, ensuring service excellence, cost efficiency, and an exceptional member experience. This role demands a proactive and detail-oriented skilled who can manage teams, vendors, and facilities while upholding Akasa’s quality standards and operational efficiency.
Key Responsibilities:
Center Operations Management
Oversee daily operations of the Coworking centers, ensuring smooth functioning of all facilities and services.
Maintain the highest standards of cleanliness, safety, and service delivery.
Monitor occupancy, renewals, and space utilization to maximize profitability.
Implement and maintain Standard Operating Procedures (SOPs) across centers.
Facility & Vendor Management
Manage all vendors related to housekeeping, maintenance, security, pantry, and technical services.
Ensure timely preventive maintenance and quick resolution of breakdowns.
Negotiate and monitor vendor contracts,
ensuring adherence to quality and cost standards.
Coordinate with landlords and external agencies for maintenance and compliance.
Financial Control
Prepare and monitor operational budgets for each center.
Track and control operational costs to maintain profitability.
Coordinate with the accounts team for timely processing of payments, rent, and utility bills.
Team Management
Lead and guide in office staff including front office, housekeeping, and technical support teams.
Conduct regular performance reviews, training, and team meetings.
Foster a culture of accountability, ownership, and continuous improvement.
Member Experience & Relationship Management
Ensure a seamless and positive experience for all members and clients.
Address member queries and grievances promptly and professionally.
Coordinate with the Community & Sales teams for smooth onboarding and renewals.
Mainta