Key Responsibilities
Regional Workplace Operations
Lead day?to?day workplace operations across all offices in the assigned region, ensuring high standards of service delivery.
Conduct regular site reviews to identify prospects for improvement in safety, comfort, space utilization, and employee experience.
Drive readiness for events, leadership visits, seasonal activity, and business continuity needs.
People Experience and Partnership
Work closely with the Regional People Partner team to align workplace services with employee experience goals.
Act as a workplace ambassador to ensure employees feel supported, welcomed, and heard regarding workspace needs.
Partner with HR to manage onboarding logistics, seating assignments, return?to?office plans, and wellness initiatives.
Vendor and Facility Management
Oversee vendor performance for housekeeping, catering, security, engineering, transport, and other workplace services.
Ensure adherence to SLAs, compliance, and operational quality across the regional portfolio.
Lead negotiations, vendor reviews,



and escalation handling when required.
Space Planning and Infrastructure
Work with Workplace Strategy, Admin, and IT teams to manage capacity planning, floor design changes, seat allocation, and move coordination.
Support long term workspace planning based on organizational growth, business priorities, and hybrid working models.
Governance, Budgeting, and Reporting
Manage regional workplace budgets including consumables, minor projects, vendor contracts, and operational expenses.
Maintain governance records such as safety audits, compliance checklists, access control reports, visitor logs, and maintenance schedules.
Present monthly or quarterly performance updates to regional leadership and People Partner teams.
Crisis, Safety, and Compliance
Ensure compliance with workplace safety standards and regulatory requirements.
Drive emergency preparedness including evacuation

📌 Senior Manager Facilities Mumbai
🏢 HDFC ERGO General Insurance
📍 Mumbai