It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities
Design, develop, and maintain MIS reports and real-time dashboards for contact center operations · Track and analyze key KPIs such as CSAT, NPS, FCR, Transactional QA, and Q4 (Bottom Quartile) performance
Should be able to generate WBR, MBR and QBR decks as per process owner’s requirements
Identify performance gaps and trends in customer interactions, agent productivity, and service outcomes
Provide actionable insights to improve customer retention, reduce repeat contacts, and enhance service quality
Support continuous improvement initiatives by identifying bottom quartile drivers and recommending corrective actions




Partner with operations, QA, training, and workforce management teams to drive KPI improvements
Create drill-down dashboards for agent-level, queue-level, and process-level performance monitoring
Perform root cause analysis (RCA) for poor CSAT/NPS and repeat contacts
Ensure data accuracy, consistency, and governance across reporting systemsEducation & Experience
Candidate must possess at least a Bachelor's/College Degree in any field
At least 1.5 year(s) of working experience in the related field.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

📌 Business Intelligence Analyst Hyderabad
🏢 VXI Global Solutions
📍 Hyderabad