Position Summary:

NewVision is seeking Client Success Managers (CSM) to serve our clients. As key individual contributors, the CSMs broaden the business relationship with existing clients and is responsible for ensuring the contractual renewal of the relationship while also nurturing recent sales prospects from existing accounts. This individual will also be responsible for account governance and CSAT

Responsibilities:
Focused on Partnership / Relationship Management, Client Satisfaction and Additional Revenue
Meet with client executives to review Business Plan, Enterprise Architecture, Solution Development, and Solution Support
Understand the client’s business strategy and business requirements
Represent NewVision as the primary client facing account contact
Act as primary escalation point (both internally and externally)
Facilitate client requests for information
Monthly SLA Reporting
Manage client renewal process and take necessary steps to facilitate long-term continuity
Manage contracts and other client relationship documents




Conduct periodic reviews of the account to include client satisfaction assessments
Be knowledgeable about what applications, modules, and services your clients use
Communicate with clients weekly
Monitor service delivery and escalate issues internally to manage and assure overall client satisfaction.
Communicate with partners and third parties on behalf of client’s and NewVisionMonitor client health and identify churn risk

Preferred Skills & Experience:

Proven work experience as a Client Success Manager or similar role
Experience in IT Project Services and understands development lifecycle
Ability to work effectively across multiple departments in a deadline-driven workplace
Highly motivated self-starter requiring little oversight
Project or Program management capability and experience
Exceptional verbal and written English communication skills
Exceptional presentation skills
Exceptional org

📌 Client Success Manager Pune
🏢 NewVison
📍 Pune