As a Senior Technical Consultant, ServiceNow, you will own the end‑to‑end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, and Service Portal, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform‑wide implementations and drive consistent, high‑quality results across engagements.
Roles and Responsibilities
Solution and Stakeholder Leadership
Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
Conduct client and internal demos, clearly explaining technical approaches and outcomes
Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives),
flagging technical risks during planning and helping build current skill capabilities within the team
Hands‑On Development and Delivery Governance
Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation
Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies
Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement
Team Leadership and Mentoring
Coach technical consultants and junior developers, providing actionable feedback and structured skills development
Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability
Innovation and Cross‑P
📌 Senior Technical Consultant, Servicenow Gurugram (India)
🏢 AHEAD
📍 India