About us:

DNA Growth is a leading Financial Modelling & Financial Advisory Consulting firm specializing in financial modelling and valuations. We specialise in providing expert, complete financial solutions and services to firms worldwide. DNA Growth offers the most cost-effective, resourceful, and broad-ranging financial services for businesses.

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Key Responsibilities
Team Supervision & Leadership
Supervise daily operations of the call handling team, ensuring productivity and service quality.
Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage.
Provide ongoing coaching, mentoring, and performance support to all team members.
Be the first point of contact for team queries and issue resolution.
Maintain a positive, accountable, and cooperative team culture.
Call Quality Monitoring & Feedback
Audit at least 3–5 calls per agent daily to ensure compliance with quality and process standards.
Monitor live calls regularly to assess call handling quality.




Provide constructive feedback and corrective training daily and weekly based on audit outcomes.
Maintain audit records and track improvements over time.
Training & Development
Conduct initial training for current team members and refresher training for existing staff.
Organize knowledge-sharing sessions to address common process gaps or updates.
Respond to team knowledge gaps proactively through targeted training and coaching.
Performance Monitoring & Reporting
Track and analyze individual and team performance metrics (KPIs), including attendance, adherence, productivity, and quality.
Prepare and share daily, weekly, and monthly performance reports with the Project Manager and leadership.
Discuss team performance weekly with the Project Manager.
Send advisory or warning emails to team members if required based on underperformance or repeated issues.
Conduct monthly performance review meetings with each team member.
Create and maintain

📌 Team Lead Sahibzada Ajit Singh Nagar (India)
🏢 DNA Growth
📍 India