This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, robust market trust, and one of India’s most respected education partner networks.

About the Role

We are hiring a Quality Assurance Manager to define, monitor, and elevate quality standards across Kaaiser’s agent-facing and operational teams.

This is not a passive audit or compliance role. You will act as the custodian of quality and speed, ensuring that:
Agents receive accurate, timely, and consistent information
Interactions with agents are qualified, responsive, and dependable
Operational handoffs and follow-ups happen with clarity and discipline

You will work closely with sales, operations,



and leadership to identify gaps, drive corrective action, and continuously raise execution standards.

What Success Looks Like
You are successful in this role if:
Agent satisfaction improves due to faster response times and clearer communication
Errors, rework, and escalations from agents reduce materially
SLAs for agent queries, follow-ups, and processing are consistently met
Quality issues are identified early and addressed systemically
Quality standards are embedded into daily operations, not enforced reactively

What You Will Own
Quality Standards & Frameworks
Define and maintain quality benchmarks for all agent-facing interactions
Build transparent QA frameworks covering:
Accuracy and completeness of information shared with agents
Professionalism and clarity of communication
Response time and turnaround standards
Process adherence and documentation quality
Monitoring, Audits & Insights
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📌 Quality Assurance Manager Delhi
🏢 Cialfo
📍 Delhi