About the Role

We are looking for an experienced Oracle Service Delivery Manager to lead Oracle Fusion Cloud ERP support and managed services. You will oversee end-to-end service delivery, drive operational excellence, manage major incidents, and collaborate with business and technology stakeholders to ensure reliable, secure, and high-performing Oracle ERP environments.

Key Responsibilities
Manage end-to-end Oracle Cloud ERP production support and service delivery.
Ensure SLA/KPI compliance through effective incident and service request management.
Monitor daily support queues, prioritize critical issues, and ensure timely resolution.
Lead Major Incident, Problem, Change, and Release Management activities.
Serve as the primary escalation point for complex Oracle Fusion ERP production issues.
Coordinate with Finance, Procurement, Infrastructure, Integration, and Security teams to resolve cross-functional issues.
Review system health, integrations, interfaces, and scheduled jobs to ensure business continuity.
Conduct Root Cause Analysis (RCA)



and implement preventive actions for recurring incidents.
Drive service governance meetings, operational reviews, and executive reporting.
Identify opportunities for automation, process optimization, and service improvement.
Manage Oracle Cloud EPM and Oracle Integration Cloud (OIC) support activities.
Oversee workplace management, user access, security controls, and compliance.
Mentor team members, perform knowledge-sharing sessions, and support team development.
Coordinate with Oracle Support and third-party vendors for product issues and service requests.
Maintain technical documentation, support runbooks, SOPs, and knowledge articles.

​

Requirements
Required Skills & Experience
10–15+ years of overall IT experience with 7+ years supporting Oracle Fusion Cloud ERP.
5+ years leading Oracle AMS or Service Delivery engagements.
Robust experience supporting Oracle Financials modules: GL, AP

📌 Oracle Service Delivery Manager Mumbai
🏢 Fusion Practices
📍 Mumbai