Description
The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives.
The ideal candidate brings 10+ years of experience in IT delivery and governance, with solid exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams.

Responsibilities
Quality Assurance Leadership
Define and uphold quality standards, processes, and tools across projects.
Oversee test strategies, automation maturity, and defect management practices.
Collaborate with development teams to promote shift-left testing and continuous quality improvement.




Track and report quality metrics and ensure audit readiness.

Operations Management
Coordinate operational readiness, deployment, and support processes across settings.
Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards.
Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance.
Drive root cause analysis and implement preventive measures for recurring production issues.

Cross-Functional Collaboration
Facilitate cross-functional planning sessions, retrospectives, and governance reviews.
Ensure communication flow between teams in Chennai and global technology stakeholders.
Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives.

Continuous Improvement & Governance
Establish governance models for quality checkpoints, and operational KPIs.
Promote continuous learning, automation, and best practice adopt

📌 Project Manager Operations And Qa Chennai
🏢 Hapag Lloyd
📍 Chennai