Career Category
Information Systems
Job Description
As a Program Analyst, you will play a critical role in supporting Salesforce applications, triaging technical/data issues, and performing data & impact analysis to ensure smooth business operations. This role acts as a bridge between business stakeholders, data teams, and technical teams, ensuring effective issue resolution, data integrity, and informed decision-making.
You will work in a highly cooperative Agile setting, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives.

Key Responsibilities
Salesforce Support & Issue Management
Provide L2/L3 production support for Salesforce applications and related integrated systems
Perform issue triaging, prioritization, and resolution tracking for incidents and service requests
Work closely with business and technical teams for quick resolution and stakeholder communication
Conduct Root Cause Analysis (RCA) and recommend preventive actions
Support activities such as user access,



configuration updates, and data corrections
Technical Data Flow Analysis (Triaging Focus)
Analyze end-to-end data flows across Salesforce and upstream/downstream systems
Identify issues in data pipelines, integrations, and batch processes
Validate data consistency, integrity, and reconciliation between systems
Collaborate with engineering teams to resolve API, integration, and transformation issues
Support data migration, ingestion, and batch troubleshooting activities
Data Analysis & Reporting
Perform data analysis using SQL/analytics tools to derive insights and identify anomalies
Develop reports and dashboards to support business decisions
Conduct data validation and quality assessment across systems
Provide ad-hoc analysis for defects, incidents, and business queries
Impact Analysis
Conduct functional and technical impact analysis for change requests, defects, and en

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