Job Description:

Position: Business Analyst
Location: Mumbai, Bandra, Bkc
Working Hours: 11:00 AM to 7:00 PM/9:30 PM with sufficient time for handoff b/w India and US teams
Week Off: Saturday and Sunday
Industry: Pharma Industry
Payroll: Talisman HR Solutions Pvt Ltd

Main Purpose of Role:

This Business Analyst role is designed for a candidate with experience in Salesforce, .NET/Java based application, SQL reporting and software product development with a focus on product support and business analysis. The candidate will assist in maintenance tasks to support multiple global systems applications for the service user community. The role will assist with various project related tasks and needs valuable organizational and presentation skills. The position offers solid learning opportunities and exposure to enterprise data and reporting standards.

Main Responsibilities:

Business Analysis & Data Insights
Partner with business stakeholders to understand reporting requirements and translate them into transparent visual insights
Gather, analyze,



and document business requirements from stakeholders and translate them into functional/technical specifications
Use SQL queries to extract, validate, and analyze data, support business decisions, audits, and issue resolution
Support continuous improvement initiatives by identifying trends and opportunities through data analysis

Data Operations, Issue Resolution & Customer Support
Investigate data discrepancies and system issues, performing root cause analysis and recommending corrective actions
Provide customer and end-user support, addressing inquiries, troubleshooting issues, and ensuring timely resolution
Collaborate with cross-functional teams (IT, QA, compliance, business users) to ensure alignment between business needs and system capabilities
Document report logic, data definitions, and data sources following Abbott documentation standards

Validation & Regulatory Compliance
Ensure compliance with data governan

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🏢 Talisman HR Solutions
📍 Mumbai