Description
Brief Job Description:

The Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of Precision Air Conditioners (PACs). The ideal candidate will have a solid technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively communicate with customers to resolve issues. The Service Engineer will also be responsible for attending breakdown calls, troubleshooting problems, and ensuring customer satisfaction, with a track record of receiving appreciation mail from customers.

Responsibilities

1.Visit customer sites to install, commission, and maintain Precision Air Conditioners (PACs)
Perform preventive maintenance tasks according to scheduled maintenance plans to ensure optimal performance of HVAC systems
Respond promptly to breakdown calls and efficiently troubleshoot technical issues to minimize downtime for customers




Work closely with customers to understand their requirements and provide effective solutions to meet their HVAC needs
Diagnose and resolve problems encountered by customers during PAC and Chiller operation, ensuring smooth functionality
Maintain accurate records of service activities, including installation, maintenance, and repairs, using appropriate documentation systems
Provide technical support and guidance to customers on HVAC system operation, maintenance procedures, and best practices
Collaborate with internal teams, including sales and engineering, to address customer inquiries and resolve issues in a timely manner
Proactively identify opportunities for improvement in service delivery and recommend solutions to enhance customer satisfaction.
Demonstrate professionalism and commitment to delivering high-quality service in all interactions with customers and colleagues
Uphold safety standards and protocols while performing onsite activities to ensure a secure

📌 Engineer Ii Gurugram
🏢 Vertiv Group
📍 Gurugram